Public Records Requests

The Worcester County Sheriff’s Office has established and implemented measures in order to improve transparency and public access to government records and information within the guidelines of M.G.L. c. 4, §7 (26) and WCSO 910.06.

A Public Records Officer (PRO) has been appointed to receive, track and respond to public records requests and may be contacted as follows:

Public Records Officer
Worcester County Sheriff’s Office and House of Corrections
5 Paul X. Tivnan Drive
West Boylston, MA  01583


The PRO shall:
  1. Respond to any public record request within 5 business days of receipt of the request by either:
  2. fulfilling the request; or
  3. providing time and cost of producing the records.
  4. Straight forward requests shall be responded to within 10 business days.
  5. If a request is determined to take longer than 10 days, and/or cost in excess of $10, a reasonable and fair production plan shall be agreed upon.
Charges Generally

The 1st 4 hours of WCSO work shall be performed at no charge.

After 4 hours, charges for WCSO work may be assessed up to $25 per hour, but not in excess of actual costs.

No more than 8 hours per week of agency work is required to be dedicated to fulfilling a public record request, or series of related requests, from a single requester.

Measures may be necessary in order to prevent the disclosure of confidential, privileged or personal information. The charges for the performance of these measures shall be assessed up to $40.00 per hour.

For both cost savings and environmental purposes, production of electronic documents is encouraged.

The WCSO shall be reimbursed for physical costs of supplies necessary to fulfill the request (e.g. thumb-drive, disc, or other storage device).

The WCSO shall charge 10 cents per page, for both single- and double-sided copies.

For copies in color, agencies shall charge 50 cents per page.

Requests for 1 – 4 precisely defined documents shall be produced respectively at no cost within 3 – 9 days of receipt of the request.

WCSO shall not be required to create records or synthesize data in response to a public record request.

Production should be completed within 8 weeks. Any extension of that time period must be explained to the requester in writing. Production costs are standardized as shown on the Cost Chart – Attachment 1.

The WCSO may coordinate with related Executive Office and the Governor’s Legal and Press Offices regarding any non-routine public records requests.